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FAQ's

1 / Do you take bulk or party orders?

Yes, we do! Whether it's for a celebration, office event, or a brownie binge party — we cater to bulk and party orders. Kindly contact us to discuss your requirements.

2 / What are the delivery charges?

Delivery charges vary depending on your location. The exact amount will be shown at checkout.

3 / How can I track my order status?

If you're logged in, you can track your order directly from your homepage. Alternatively, you can use your Order ID to track it via our tracking page.

4 / Can I place a surprise order without disclosing details to the receiver?

Absolutely! Just make sure to mention your contact details instead of the recipient’s, and we’ll keep the surprise safe.

5 / Can I change the delivery address after placing the order?

Yes, you can change the delivery location as long as it hasn’t been marked ‘out for delivery’ and the new address is within the same city.

6 / What if my brownie is damaged during delivery?

We take great care in packing, but if anything goes wrong, we’ve got your back. Please take a clear video while unboxing and send it to us via email — we’ll look into it and do our best to help.

7 / Can I reschedule (prepone or postpone) my order?

Our brownies are baked fresh to order. However, if you have a special request, let us know — we’ll try our best to accommodate it!

8 / What if the payment is debited but the order wasn’t placed?

Oops! If this happens, don’t worry — just reach out to us via email, call, or WhatsApp, and we’ll sort it out promptly.

9 / Can I add or remove items after placing the order?

You can:

  • Remove an item if preparation hasn’t started yet

  • Add an item if the delivery hasn’t been dispatched

Just contact us quickly, and we’ll assist you!

10 / How should I store the brownies, and how long do they stay fresh?

Once received, store your brownies in a cool, dry place and consume them within 3 days.
If you refrigerate them, they stay fresh for up to 6 days. Just make sure to bring them to room temperature before indulging for the best texture and taste!

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